APPOINTMENT, CANCELLATION, NO-SHOW & PAYMENT POLICY:
EFFECTIVE JULY 1, 2016
We appreciate your patronage and are committed to providing an excellent experience. Due to the increase in clients and the waiting list we have, we have enacted policies to ensure all clients are given quality service and the opportunity to enjoy our wellness therapies. We understand that unforeseen events occur that may cause a need to cancel an appointment. In our commitment to provide an outstanding experience to all of our clients and out of consideration for our therapist time, we have adopted the following policies:
CANCELLATION & NO-SHOW POLICY: As a courtesy to other clients & therapist, appointments must be cancelled a minimum of 24 hours in advance or you will be charged 50% of your scheduled appointment time. By giving us a 24 hour notice we will be able to fill your appointment time, and you will not be charged a fee. No shows will result in a fee of 50% the price of the price of the appointment time. If you are a no show and have a Gift Certificate, you will forfeit your 50% of the Gift Certificate. No show fee must be paid in full before you will be seen at next scheduled appointment time. If you are a no show 3 times, you will have to pay all no show fees and all future appointments in advance.
TIME: Please arrive to your appointment at least
5-10 minutes prior to the scheduled time. All
services offered have a specific time schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.
LATE ARRIVAL POLICY: All appointments begin and end on time as scheduled so that the next client is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you will be required to pay full price.
PAYMENT POLICY: We accept cash, personal checks, and credit cards in office only. All services must be paid in full at the time of visit. Returned checks will result in a $35.00 fee.
REFUND POLICY: Due to the nature of our services, there are no refunds on services, prepaid series, packages, gift certificates, or purchased products at any time.
SPA ETIQUETTE: In order to maintain a tranquil and stress-reducing experience, please silence cell phones while inside the spa. When in the service area, be mindful of others and keep conversations at a low volume.
Inappropriate Behavior Policy: Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request will result in immediate termination of your session and refusal of any and all services in the future. You will be charged full price no matter the length of the session. Treat your therapist with respect and dignity and you will be treated the same in return.
These policies were adopted to ensure that the therapist time, the spa and its efforts be respected and to ensure that your scheduled service be a stress-free and relaxing experience.
Mon 10:00 till 3:00
Tues-Thurs 10:00 till 5:30
Fri 10:00 till 5:30
1st & 3rd Sat by appointment only
Back N Touch Spa
380 South Lowe Ave Suite E2
Cookeville, TN 38501
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